This paper discusses the importance of dispute resolution in the workplace. This is a virtual workplace dispute that occurred in 1974 in a London-funded population control agency in a Southeast Asian country. The population program at that time was at its height and the continued existence of this agency hinged on the number of acceptors (of family planning methods) it could gather. The main office in London required better performance from the local agency: their number of acceptors was un-impressive in proportion to the population. The managing director looked far and wide for a good information officer and tried a few, but these would leave the agency quickly. None of these made clear what drove them away. Solutions were needed to solve this problem.
