This three-page undergraduate paper is in the form of a book report on Ron Willingham’s best-selling 1987 book, Integrity Selling: How to Succeed in Selling in the Competitive Years Ahead. The author notes that Willingham offers an easily understood, practical, six-step program that focuses on meeting the needs and expectations of today’s more sophisticated customer. He emphasizes that from initial contact to the close of a sale, sellers should always give the customer’s needs the highest priority.