IT Enabled Call Centers: Their Role and Impact in the Indian Market. The Internet is changing how business does business by introducing entirely new channels for completing transactions and providing customer care. Web-based electronic commerce (e-com) has already enabled new competitors such as Amazon.com and eTrade to capture market share in the retail and financial services industries, and the travel business also has seen new, web-based alternatives appear. 18 pgs, bibliography lists 5 sources. Pages: 18 Bibliography: 5 source(s) listed Filename: 12141 Enabled Call Centers.doc Price: 161.10

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